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 Including such topics
as:
- Quality checkpoints
- Quality assurance for new systems
- Monitoring, improving and measuring quality
This guide will introduce procedures to establish the appropriate
departmental structure to support and enhance quality throughout Computer
Services.
Topics covered:
- Introduction
The Need For Quality
Summary
- Terms Of Reference
Components
Terms of Reference Matrix
Quality Monitoring
Quality Implications
Creating Terms of Reference
Summary
- Staffing and Structure
Key Staffing Roles
Quality Management Board
Summary
- The Quality Review
Quality Review Project
Summary
- Quality Strategy
The Quality Environment
Quality Controls
Creating Workflow Methodologies
Summary
- Monitoring and Documentation
Quality Failure Limitations
Quality Monitoring
Workflow Failure Analysis
Quality Improvement
Quality Performance Brochure
Summary
- Quality Assurance
Quality Assurance Environment
Quality Assurance Tools
- Components Of Quality
Assurance
- Quality Assurance Management
Summary
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