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 This guide demonstrates
a problem and change system appropriate for all aspects of IS/IT,
not just Computer Services. It provides an invaluable aid to implementing
and managing change effectively and enables problem resolution systems
to be easily and effectively designed and managed.
Topics covered:
- Introduction
Typical Control
Procedure Shortfalls
Advantages of Problem and Change Management
- Terms Of Reference
Components
Terms of Reference Matrix
Workload
- Methodology And Structure
The Basic Principle
Support Structure
Centrally Administered Structure
Summary
- Problem Dimensions
Problem Extent
Problem Administration
Summary
- Change Dimensions
Change Extent
Change Administration
Summary
- Documentation And Monitoring
Computerisation
Information Logging
Problem Logging
Change Logging
Problem monitoring
Change Monitoring
Problem and Change Brochure
Summary
- Problem & Change
Integration
Problem and Change
Flow
Summary
- Summary
- Case Example
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